Privacy Policy

At ARCTI-X, we are committed to protecting the privacy and personal information of our users, clients, and visitors. This Privacy Policy describes how we collect, use, store, and safeguard your personal data when you access our website and services, in compliance with Law 1581 of 2012 of Colombia and related regulations.

1. Information we collect

We may collect the following personal information when you interact with us:

  • Full name.

  • Company (optional).

  • Email address.

  • Phone number.

  • Messages sent through the contact form, WhatsApp, or other communication channels.

  • Technical browsing information (cookies, IP address, device type, browser, visited pages).

2. Purpose of data processing

The information collected is used to:

  • Respond to your requests for information, quotes, or support.

  • Send communications related to our services.

  • Improve your browsing experience on our website.

  • Fulfill legal and contractual obligations.

  • Carry out internal analysis to optimize our services.

  • With your express consent, send newsletters, promotions, or invitations to ARCTI-X events.

3. Legal basis for data processing

The processing of personal data at ARCTI-X is based on:

  • The consent provided by the data subject.

  • The execution of contracts signed with our clients.

  • Compliance with legal obligations.

  • The company’s legitimate interest in providing secure and quality services.

4. Use of cookies

Our website uses cookies to enhance the user experience, analyze statistics, and remember your preferences.
You can accept all cookies or configure them according to your needs at any time through your browser.

5. Data sharing and transfer

ARCTI-X does not share, sell, or rent your personal information to third parties, except in the following cases:

  • When there is a legal obligation.

  • With technological partners strictly necessary for service delivery (e.g., hosting servers, payment platforms, cloud providers).

  • When data is stored on servers located outside Colombia (e.g., AWS, Google Cloud). In such cases, measures are applied to ensure the security and confidentiality of the information in accordance with international standards.

6. Information security

We implement technical, administrative, and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

7. Data subject rights

In accordance with Law 1581 of 2012, you have the right to:

  • Access, update, rectify, and delete your personal data.

  • Revoke your consent to the use of your data.

  • File complaints with the Superintendence of Industry and Commerce (SIC) if you believe your rights have been violated.

8. Procedure to exercise your rights

To exercise your rights, you must send a request to our email including:

  • Full name and identification document.

  • A clear description of your request.

  • A contact method to receive a response.

We will respond within a maximum of 15 business days, as established by Law 1581 of 2012.

9. Data retention

Data will be stored only for as long as necessary to fulfill the purposes described or as required by law.

10. Contact to exercise your rights

If you wish to exercise your rights regarding the processing of personal data, you may contact us through:

📧 Email: info@arcti-x.com
📱 Phone/WhatsApp: +57 312 755 6064

11. Policy updates

ARCTI-X reserves the right to update this Privacy Policy at any time. Modifications will be published on this page with their corresponding update date.

📅 Last updated: September 13, 2025